Most crypto losses don't come from broken hardware or hacked devices — they come from users being tricked into handing over sensitive information. This article is a short, definitive reference for what Ryder will never ask you for. If anyone — anyone — requests these things, they're not Ryder.

Ryder will never ask for your PIN

Your PIN protects physical access to your Ryder One. It's stored only on your device, and there is no legitimate reason for Ryder to know it. Not for support, not for account verification, not for warranty claims.

If anyone claiming to be Ryder asks for your PIN, they're an attacker.

Ryder will never ask for your 24-word seed phrase

If you chose to back up your wallet with a traditional 24-word seed phrase (in addition to or instead of TapSafe), those 24 words are the complete key to your wallet. Anyone with them can drain your funds instantly, from any device, anywhere in the world.

Ryder will never ask you to type, share, photograph, or "verify" your seed phrase. Not over email, not in the app, not on a website, not on a phone call. There is no legitimate reason for anyone to ever see those words except you.

If anyone — including someone claiming to be Ryder support — asks for your seed phrase, stop immediately. It's an attack.

Ryder will never ask for your Recovery Tag data

Your Recovery Tag holds an encrypted piece of your wallet backup. Ryder cannot read it, cannot regenerate it, and never needs you to send, photograph, or describe its contents.

Anyone asking you to "share your backup" or "verify your Tag" is trying to steal your wallet.

Ryder will never ask for your cloud backup

The encrypted backup stored in your iCloud or Google Drive is yours alone. Ryder has no access to it and no way to use it. Support staff will never ask you to send it, upload it elsewhere, or share access to your cloud account.

Ryder will never ask you to install third-party software

Firmware updates and the Ryder app come from one place: the official Ryder app and the official app stores. We will never ask you to:

• Install software from a link sent in email, DM, or chat.
• Run a "diagnostic tool" or "recovery utility" from a third-party site.
• Connect your wallet to an external service to "verify" or "unlock" it.

If you're ever directed to install something outside the official channels, it's not us.

Ryder will never contact you first asking for action

Real Ryder support responds to issues you raise — we don't send unsolicited DMs, emails, or calls asking you to "verify your wallet" or "secure your account." If you receive an unprompted message claiming to be from Ryder and asking you to take urgent action, treat it as a phishing attempt.

When in doubt, ignore the message and reach out to support yourself through [VERIFY: official support channel].

The one rule that covers all of this

If a request involves your PIN, your seed phrase, your Tag, your backup, or installing something — it isn't from Ryder. No exceptions, no special cases, no "verification" reasons.

Save this article. If you're ever unsure whether a request is legitimate, come back here first.