Got questions? Cause we’ve got answers!
Got questions? Cause we’ve got answers!
Find below how to recover from that “oops” moment, or about shipping, and maybe even questions you didn’t even know you had.
Ryder One Product Information
What is Ryder One?
Ryder One is a crypto hardware wallet designed for easy coin management. It allows users to store cryptocurrencies without recovery phrases.
What comes with the Ryder One purchase?
Your purchase includes the Ryder One hardware wallet, one Recovery Tag, a Travel Pouch and a Companion App.
What are the key features of Ryder One?
- Quick setup (under 60 seconds)
- Single tap to send, swap, and recover
- Infinity Edge
- TapSafe Recovery
- Optional Social Recovery
- Support for over 1,000 coins and tokens
What does the 1-year limited warranty cover?
The 1-year limited warranty covers any manufacturing defects or issues. For specific details about what's included or excluded in the warranty, it's best to contact customer support.
Setup and Usage
How do I set up my Ryder One?
Setting up your Ryder One involves only three steps:
- Pair your phone
- Tap your Recovery Tag
- Tap your phone
Is the Ryder App required to use Ryder One?
Yes, you are required to use the Ryder App to manage your coins with the Ryder One.
Security and Recovery
How does TapSafe Recovery work?
- TapSafe Recovery replaces traditional paper backups. It allows you to create and backup your wallet by tapping your Ryder One device with your phone and Recovery Tag.
- TapSafe Recovery also offers you the option to include “Recovery Contacts” such as your family or friends in the recovery process.
What if I lose my Ryder One wallet?
If you lose your Ryder One wallet, you can recover your assets using your Recovery Tags or Recovery Contacts. It depends on how you've set up your recovery options.
Do I need to remember my recovery phrase?
TapSafe Recovery eliminates the need for recovery phrases. Your backup is securely stored in your Recovery Tags, or with your Recovery Contacts.
How can I add more security to my Ryder One?
You can increase security by:
- Adding more Recovery Tags or
- Setting up more Recovery Contacts.
Compatibility and Support
What coins does Ryder One support?
Ryder One supports over 1,000 coins. You can find a full list on our coins page.
What are the phone requirements for using Ryder One?
Specific phone requirements are not provided on the website. It's recommended to check the product specifications or contact our support for detailed compatibility information.
Shipping and Orders
How long does shipping take?
All items are shipped within 3 business days from our factory. Exact delivery times may vary depending on your location.
Do you offer international shipping?
What is your return policy?
Yes. Please check during the checkout process or contact our support for specific shipping options relating to your location.
Payment and Pricing
What payment methods do you accept?
We accepts all major credit cards.
Is there a discount for buying multiple Ryder One devices?
Check our website or contact our support for any available promotions.
Customer Support
How can I contact customer support?
You can contact our support team via chat or email for any inquiries or support needs.