How to recover your wallet on a new Ryder One
Key Takeaways
Your crypto is safe on the blockchain regardless of what happens to your device — recovery restores your private key, not your funds.
- Recovery takes under 60 seconds with a Recovery Tag and your phone.
- You need backup pieces totalling 100% to recover — e.g. your tag (50%) and phone (50%).
- Your existing Recovery Tags work on a new device — you only need to order the Ryder One itself.
- If you've lost both your tag and your phone, Recovery Contacts are your fallback.
Before you start
Your crypto is not stored on your Ryder One. It lives on the blockchain. What the device holds is the private key that proves ownership. Recovery means restoring that key to a new device — your balance is completely unaffected throughout the process.
To recover, you need backup pieces that together reach 100%:
- Recovery Tag = 50%
- Paired phone = 50%
- Each Recovery Contact = 25%
Have at least one valid combination ready before you begin. The most common path: Recovery Tag + phone.
Step 1: Get a new Ryder One
Order a replacement at ryder.id/products/ryder-one. You only need the device — your existing Recovery Tags are reused.
Step 2: Open the Ryder app and start recovery
On your phone, open the Ryder app and tap [VERIFY: Recover existing wallet].
Step 3: Tap your Recovery Tag
Hold your Recovery Tag against the back of your new Ryder One when prompted. The device reads the encrypted piece stored on the tag.
Step 4: Tap your phone
Hold your phone against the back of your new Ryder One. The app contributes the second encrypted piece from your cloud storage. Together, the two pieces reach 100% and your wallet is restored.
Step 5: Done
Your wallet is recovered. All your accounts and balances are immediately accessible.
Recovering without your Recovery Tag
If you've lost your tag but have your phone and at least 2 Recovery Contacts set up:
Phone (50%) + 2 Contacts (25% each) = 100%
Open the app and tap [VERIFY: Recover existing wallet], then follow the contact-based recovery flow. Your contacts will need to confirm on their phones.
Recovering without your phone
If you've lost your phone but have a tag and contacts set up:
1 Recovery Tag (50%) + 2 Contacts (25% each) = 100%
Log into the Ryder app on a new phone, then follow the same recovery flow.
Lost both your tag and your phone
If you have 4 or more Recovery Contacts set up, you can recover with contacts alone:
4 Contacts (25% each) = 100%
If you haven't set up enough contacts to cover this scenario, contact us at support@ryder.id and we'll help you understand your options.
